Empower Your Staff With The Right Digital Tools To Do More With Less Effort
What Is Digital Enablement?
Digital enablement is the process of using technology to improve and streamline business operations. It involves integrating technology into every aspect of your business to create more efficient processes and improve customer experiences.
52nd Solution can help your business achieve digital enablement by providing you with the software and tools needed to automate and optimize your business processes. We can work with you to identify areas of your business that can be improved with technology and provide customized solutions to meet your specific and unique needs.
The benefits of digital enablement are numerous. By using technology to improve your business processes, you can:
Improve customer experience,
improve efficiency, and
You can also improve customer experiences by providing them with a more seamless and personalized experience. Additionally, digital enablement can help you stay competitive in a rapidly changing business environment, where technology is becoming increasingly important.
The use of an automated chatbot for customer service inquiries can be a good example.
Traditionally, companies may rely on human customer service representatives to handle customer inquiries, which can be time-consuming and costly.
By implementing an automated chatbot, your business can provide customers with a faster and more efficient customer service experience while reducing the cost of hiring and training human representatives.
According to a publication by Juniper Research, the cost of handling a customer service inquiry using a chatbot is approximately $0.70 per interaction, compared to $4.50 per interaction when using a human representative. This represents a cost savings of over 80%.
For example, let’s say your business receives 100,000 customer service inquiries per year. If they handle these inquiries manually with human representatives, it will cost you $450,000 per year. However, if you implement an automated chatbot, it will only cost you $70,000 per year, resulting in a cost savings of $380,000 per year.
Not to mention the intangible improvements that a chatbot can handle a large volume of inquiries simultaneously, reducing wait times for customers and allowing human representatives to focus on more complex inquiries. Additionally, chatbots can be available 24/7 allowing customers to receive assistance outside of normal business hours.
52nd Solution can digitally enable your business to become more agile, efficient, and customer-focused. Ultimately leading to improved profitability and growth. We can help you achieve these benefits by providing you with the tools and expertise needed to implement digital solutions in your business.